Last updated: July 27, 2026
We want return and refund conditions to be clear before you order. Product-specific exceptions shown on a product page take priority where they provide more specific information.
30-Day Return Window
You may request a return within 30 calendar days after the order is marked delivered. Contact us before sending anything back. Items returned without prior approval or sent to an address shown on the original package may not be accepted.
Return Eligibility
Unless a product page states otherwise, eligible items must be unused, unworn, unwashed, unassembled, and in their original packaging with all included parts and accessories. Proof of purchase is required.
Non-Returnable Items
Personalized or custom-made items, opened food-contact or hygiene-sensitive items, used decorations, gift cards, and items marked final sale or non-returnable cannot be returned unless they arrive damaged, defective, or incorrect. Product-specific exceptions will be disclosed before purchase.
Damaged, Defective, or Incorrect Items
Inspect your order promptly after delivery. Contact us within 7 calendar days if an item arrives damaged, defective, incomplete, or different from what you ordered. Include the order number, a description, and clear photos of the item and packaging. After review, we may offer a replacement, refund, or another appropriate resolution. We cover approved return costs for verified damaged, defective, or incorrect items.
How to Start a Return
- Use our Contact Us page within the applicable return window.
- Provide your order number, checkout email address, and reason for the request.
- Wait for approval and the correct return destination.
- Package the approved item securely and use a trackable shipping method.
Do not send returns to the manufacturer, fulfillment warehouse, or address printed on the original parcel unless our support response specifically instructs you to do so.
Return Shipping
For returns caused by preference, size, color, or ordering decisions, the customer is responsible for return shipping. Original shipping charges are not refundable unless required by law or the return results from our error. If we provide a prepaid label for a customer-responsibility return, its cost may be deducted from the refund.
Refunds
We inspect approved returns after they arrive. We aim to issue an approved refund to the original payment method within 5 business days after inspection. Your bank or payment provider may require an additional 5–10 business days to post the credit. We will notify you if a return is not approved and explain the reason.
Order Changes and Cancellations
Contact us within 2 hours after placing an order if you need to request a cancellation or address change. We cannot guarantee changes after an order enters processing or fulfillment. If shipment has already begun, the return rules above apply.
Exchanges
We do not process direct exchanges. For the fastest replacement, return the eligible item and place a new order after the return is approved.
Contact Us
For return, refund, or cancellation questions, use our Contact Us page. Do not send a return until you receive instructions.